No professional cameras or video No selfie sticks No outside food or beverage No bottles or cans No weapons or firearms No illegal substances No laser pointers, beach balls, frisbees etc. Smoking is NOT allowed inside the arena. There are designated smoking areas on the outdoor patios of the Jack Daniels Club and 1876. Re-Entry is not allowed at any event at the American Airlines Center. For certain situations, such as medical needs, re-entry can be approved by the Guest Services Supervisor at the door.
For most events (some family shows may be excluded) children 2 yrs and over are required to have a ticket.
Box Office: 214.665.4797 Mavericks Group Sales (20 or more): 214.747.MAVS Event Line: 214.665.4200 Parking Hotline: 214.665.4700 Dallas Mavericks: 214.747.6287 Dallas Stars: 214-467.8277
The Box Office is located on the North-East corner of the building (across from The Lexus Parking Garage): Open for normal business hours Monday-Saturday 10:00am-5:00pm Closed on non event Sundays Box Office visitors should park in The Lexus Parking Garage during non-event hours. American Airlines Center Box Office Policy: Concert tickets are not available for purchase at the American Airlines Center box office on the public on-sale. Tickets for such non-team events may be purchased by the general public on the first day of ticket sales online at www.ticketmaster.com or by phone at 800-745-3000. Remaining available tickets for any concert/event following the first day of general public ticket sales will be available for purchase at the American Airlines Center box office on the next business day that the box office is open.
Visa, MasterCard, Amex, Discover, Cash
TICKETS PURCHASED IN ADVANCE : Tickets may be picked up in advance beginning 48 hours AFTER THE PURCHASE at the Box Office(hours are Monday - Saturday 10am-5pm). - OR - Beginning 2 hours prior to show time tickets may be picked-up at the Box Office. --------------------------------------------------------- TICKETS PURCHASED ON THE DAY OF THE EVENT : Tickets purchased on the DAY OF THE EVENT may only be picked-up beginning 2 hours prior to show time at the Box Office. Please bring the actual credit card use to purchase the tickets, the confirmation number and valid photo ID. American Airlines Center charges a $5.00 per envelope fee for outside will call. This fee will be charged for all third party events. The fee will not be charged for Dallas Mavericks or Dallas Stars, suite holders or Platinum Club members.